External Communication

Term explanation  •  Category Communication

Definition and meaning

External communication is the exchange of information between two organisations. For example, it can be an exchange with customers, clients or traders. Feedback from a customer also counts as external communication.

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Other glossary terms

Personal Response System (PRS)

A Personal Response System (PRS) provides lecturers, presenters or teachers with the opportunity to ask a group of students or their audience questions. The questions are usually in a multiple choice format. PRS increase student engagement and provide an opportunity to receive instant feeback.

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Formal Communication

formal communication should be used for speeches or at work

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Diagonal Communication

Diagonal communication means that the employees of a company communicate with each other regardless of their function and their level in the organisational hierarchy and regardless of their department within the company.

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Tutorials

Tutorials are videos with instructions that show how for example a product or a software works.

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