External Communication

Term explanation  •  Category Communication

Definition and meaning

External communication is the exchange of information between two organisations. For example, it can be an exchange with customers, clients or traders. Feedback from a customer also counts as external communication.

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Other glossary terms

Leading Questions

Leading questions subconsciously make the respondent think in a certain direction.

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Motivational Presentation

A motivational presentation is meant to inspire people. In a company, for example, you could tell the company's story in a motivational presentation.

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Vocalized pause

A vocalized pause means the pause when the silence between words is filled by the speaker with vocalizations like "um", "uh" and "er".

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Microlearning

Microlearning means learning in small quantities. It is especially used in E-Learning.

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