External Communication

Term explanation  •  Category Communication

Definition and meaning

External communication is the exchange of information between two organisations. For example, it can be an exchange with customers, clients or traders. Feedback from a customer also counts as external communication.

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Other glossary terms

Manuscript Speech

For a manuscript speech, the speaker has an entire manuscript to read from. The benefit is that, as every single word is scripted, no important parts will be missed. However, speeches that are fully written down often seem unnatural and may bore the audience.

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Informative Presentations

An information presentation is created when no solution is currently available. Facts, data and figures or study results are presented and current processes are described.

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Community Events

Community events are about bringing people together, creating positive change and making new friends.

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Personal Response System (PRS)

A Personal Response System (PRS) provides lecturers, presenters or teachers with the opportunity to ask a group of students or their audience questions. The questions are usually in a multiple choice format. PRS increase student engagement and provide an opportunity to receive instant feeback.

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