External Communication
External communication is the exchange of information between two organisations. For example, it can be an exchange with customers, clients or traders. Feedback from a customer also counts as external communication.
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Closed Questions
Closed questions are questions that can be answered with a limited set of responses — most commonly a simple 'yes' or 'no', or a selection from predefined options. They are used to gather specific, factual information quickly and efficiently. In presentations and training settings, closed questions are useful for gauging audience understanding, confirming agreement, or running quick polls. While efficient, they offer little depth and should be balanced with open-ended questions when richer feedback or discussion is needed.
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Face-to-face
Face-to-face communication refers to real-time interaction between two or more people who are physically present in the same location. It is considered the richest form of communication because it allows for immediate feedback and the full range of verbal and non-verbal cues — including body language, facial expressions, and tone of voice. In an increasingly digital workplace, face-to-face communication remains highly valued for building trust, resolving complex issues, and strengthening relationships.
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Slide transitions
Slide transitions are visual effects that play when moving from one slide to the next during a PowerPoint presentation. They range from simple fades and cuts to more elaborate animations like wipes, pushes, and morph effects. Used thoughtfully, transitions can reinforce the flow of a narrative and add polish to a presentation. Overusing dramatic transitions, however, can distract from the content. Consistency — using the same transition style throughout — is generally recommended for professional presentations.
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