Informal Communication
Informal communication is spontaneous, unstructured interaction between people that falls outside official organizational channels. It includes hallway conversations, team chat messages, lunch discussions, and impromptu calls. While informal communication is not planned or documented, it plays a vital role in organizational culture — building relationships, sharing tacit knowledge, and enabling faster problem-solving. In remote and hybrid workplaces, replicating the natural flow of informal communication has become an important design challenge.
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Student Response System (SRS)
A student response system (SRS) is a technology that allows students to respond to questions or polls during a class or presentation using personal devices or dedicated clickers. Responses are collected and displayed in real time, giving instructors immediate insight into comprehension levels and enabling on-the-spot adjustments to pacing or content. Student response systems improve engagement, reduce passive listening, and make large group instruction more interactive.
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Nonverbal Communication
Nonverbal communication encompasses all forms of information conveyed without words — including body language, facial expressions, gestures, eye contact, posture, and tone of voice. Research suggests that a significant portion of interpersonal communication is nonverbal. In presentations, nonverbal cues strongly influence how a message is received: open posture conveys confidence, eye contact builds trust, and a steady voice signals authority. Presenters who align their nonverbal signals with their verbal content are generally perceived as more credible and engaging.
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Break-out-Room
In live online training, it is sometimes useful to divide the students into small groups for certain exercises, as it would be impossible to have conversations at the same time. Break-out-rooms are used so that people can talk to each other without disturbing the others. When the exercise is over, they are sent back to the main room.
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