External Communication
External communication is the exchange of information between two organisations. For example, it can be an exchange with customers, clients or traders. Feedback from a customer also counts as external communication.
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AI Hallucination
AI hallucination describes the phenomenon where an LLM confidently produces content that is factually incorrect, fabricated, or entirely made up — presented as though it were true. Hallucinations occur because language models generate statistically probable text based on training patterns, without access to verified facts. In enterprise contexts, hallucinations in presentations are a serious risk. AI grounding — anchoring outputs to verified company data — is the primary strategy for preventing hallucinations in production AI systems.
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Prompt Engineering
Prompt engineering is the practice of crafting and refining the instructions given to an AI system in order to produce better, more accurate, or more useful outputs. A well-engineered prompt provides clear context, specifies the desired format, and sets constraints that guide the model toward the intended result. In the context of presentation tools, prompt engineering determines how effectively a user can instruct an AI to generate the right slide structure, tone, and content — making it a practical skill for anyone working with generative AI tools.
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Asynchronous Learning
Asynchronous learning refers to educational experiences that do not require all participants to be present at the same time. Learners access materials, complete exercises, and submit work according to their own schedule within a defined timeframe. Common formats include recorded video lectures, discussion boards, and self-paced e-courses. Asynchronous learning offers flexibility for geographically dispersed or busy learners and forms the backbone of most online learning programs.
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