Horizontal communication is the exchange of information between people, departments or units within the same level of an organisational hierarchy of a company.
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Learn moreIn vocal distractions filler words like um, er, and you know are used during a pause.
Learn moreBody language is communication through movements, hand gestures and body posture.
Learn moreFor a manuscript speech, the speaker has an entire manuscript to read from. The benefit is that, as every single word is scripted, no important parts will be missed. However, speeches that are fully written down often seem unnatural and may bore the audience.
Learn moreExternal communication is the exchange of information between two organisations. For example, it can be an exchange with customers, clients or traders. Feedback from a customer also counts as external communication.
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