Body language
Body language is the non-verbal information communicated through physical gestures, posture, facial expressions, eye contact, and movement. In presentations and public speaking, body language plays a critical role in how the speaker's confidence, credibility, and emotional state are perceived. Open posture, deliberate gestures, and sustained eye contact signal confidence and engagement, while crossed arms, fidgeting, and avoiding eye contact can suggest nervousness or disinterest. Presenters who master their body language are generally more persuasive and trustworthy.
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Chain of Thought
Chain of thought is an AI reasoning technique in which a model explicitly works through intermediate steps before arriving at a final answer. By laying out its reasoning step by step, the model produces more accurate and reliable outputs — especially for complex, multi-part problems. In agentic AI systems, chain-of-thought reasoning is used to plan workflows and make decisions at each stage of an agent loop. For enterprise applications, it increases transparency and makes AI behavior easier to audit.
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Open Questions
Open questions invite a full, unrestricted response rather than a simple yes or no. They typically begin with words like 'how', 'what', 'why', or 'tell me about'. In presentations, coaching, interviews, and research, open questions encourage deeper thinking, surface underlying perspectives, and generate richer dialogue. They are essential for understanding audience needs, facilitating discussions, and building engagement during interactive sessions.
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External Communication
External communication is the exchange of information between two organisations. For example, it can be an exchange with customers, clients or traders. Feedback from a customer also counts as external communication.
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