SmartArts are diagrams that convey processes, connections or hierarchies. They can also be edited individually and easily be added to your presentations.
Horizontal communication is the exchange of information between people, departments or units within the same level of an organisational hierarchy of a company.
Process questions are similar to recall questions but they need some deeper thoughts and maybe also analysis.
A Distributed Audience means that the audience you are trying to reach is spread over long distances.